Return & Refund Policy
We want you to be completely satisfied with your purchase
Return Window
You have 30 days from the date of delivery to return your item for a full refund. Items must be unused, in their original packaging, and in the same condition as received.
Return Conditions
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by the receipt or proof of purchase
Refund Process
Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days and automatically applied to your original payment method.
Return Shipping Costs
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Downloadable products
- Perishable goods
- Personal care items
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us and send your item to our returns address.
Important: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Questions About Returns?
If you have any questions about our return policy, please contact us at:
contactsaltyjamz@gmail.com
